Everything You Need to Know About Your MIENMIRA Hair Extensions

Buying hair extensions online can be a big decision, especially when shipping internationally. We’ve compiled the most common questions our customers ask to help you shop with confidence and get the most out of your new look.

📦 About Your Order & Shipping

Q: Where is my hair shipped from? A: To provide you with the highest quality at the most affordable factory-direct prices, we ship all orders from our central warehouse in China. This allows us to cut out unnecessary middlemen and pass those savings directly to you.

问：我的订单需要多久才能到货？答：我们知道您一定很期待您的新造型！请给我们1-3 个工作日的时间来处理和检查您的接发产品。发货后，寄往美国的标准配送通常需要7-15 个工作日。总的来说，大多数客户会在8-18 个工作日内收到包裹。

Q: What are the shipping costs and options?

Standard Shipping: $9.99, or FREE on orders over $79.
Expedited Shipping (DHL/FedEx): $29.99 for a faster total delivery time of 4-10 business days.

Q: How can I track my package? A: Full transparency is our priority. Once your hair is shipped, you will receive an email with a tracking number. For your security, this number is automatically synced with your PayPal transaction and WooCommerce account.

👩‍🦰 Product Quality & Styling

Q: Is this 100% human hair? A: Yes! Our extensions are made of 100% real human hair. They are specifically processed to ensure vibrant, consistent colors and a silky-smooth finish that looks stunning in any light.

Q: Can I use heat or dye these extensions?

Heat: Yes, you can curl or straighten them. To protect the hair, keep your tools below 180°C (350°F) and always use a heat protectant spray.
Dyeing: You can dye the hair to a darker shade. However, we strongly advise against bleaching or lightening, as the hair has already been treated for its current color.

🧼 Hair Care for Longevity

Q: How long will my extensions last? A: With proper maintenance and occasional wear, our Silky Series typically lasts 3-6 months. The lifespan depends heavily on the products you use and how gently you handle the hair.

Q: What is the most important care tip? A: Sulfate-Free is non-negotiable! You must use shampoos and conditioners that are free of sulfates and parabens. Sulfates are harsh chemicals that will strip the moisture from processed hair, causing it to tangle or become dry.

🔄 Returns & Peace of Mind

Q: What is your return policy? A: We offer a 30-day return policy for items in their original, unopened packaging. Because hair extensions are a hygienic product, we cannot accept returns once the security seal is broken or the hair has been worn.

Q: What if I receive a defective item? A: We stand by our products. If you receive a truly defective item (like a broken clip), please contact us within 48 hours of delivery with photos, and we will make it right.